There are times when I wish our library building and equipment could provide a better user experience simply by virtue of consistently and successfully delivering on the most basic set of user expectations. The building is past its prime, gets heavy use and as much as we’d want it to always meet those expectations we occasionally fall short – and we do our best to remedy what we don’t get right. What are those basic user expectations? I refer to it as the library “quality of life.” That’s the term the director at a previous place of work used, and I always thought it aptly described that most basic services that we needed to consistently deliver with high quality – and certainly free of breakage. Read more….