Though slow to come around, the signs indicate that there is an increased awareness in higher education that the quality of services delivered does matter. When students are behaving more like traditional consumers who comparison shop before making a purchase decision, colleges and universities may want to develop a reputation for delivering great customer experiences. Whether it’s the online registration process, managing student loans and assisting with financial aid or resolving an overdue book issue in the library, students are increasingly attuned to the quality of these experiences – and when it’s subpar they may broadcast it on their social networks. I know I want my institution’s students to be telling each other about the great experience they had in interaction with the library. Read more..
Research libraries such as those on the Virginia Tech campus are moving away from being repositories of knowledge to active curators of data.
Monday, March 4, 2013
BLACKSBURG — Virginia Tech researcher Emmanuel Frimpong and his team took two years to compile a database of biological traits of 809 U.S. freshwater fish species for a project funded in part by the U.S. Geological Survey.
But the team needed a new service at Tech’s Newman library to help them honor a commitment to the USGS to make that online database available to other scientists.
“I don’t think researchers across campus are aware of this service the library can provide,” Frimpong said.
Welcome to the modern research university library, where new skills and even new spaces are being developed to serve the needs of scholars, scientists and students working in the digital age.
From a digital-ready classroom to furniture reminiscent of the starship Enterprise, library officials say they are developing new ways to serve the campus, and the public.
As libraries transform for the digital age, “it’s an exciting time,” said Judy Ruttenberg of the Association of Research Libraries, a membership and advocacy organization for 125 of the nation’s largest research libraries, including the Library of Congress. Read more…