5 Secrets to Mastering Conflict

Communication | Office politics | Conflict Management

by Travis Bradberry | April 29, 2015

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Between the two of us, we’ve spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has a massive impact on your success.

How you handle conflict determines the amount of trust, respect, and connection you have with your colleagues.

Conflict typically boils down to crucial conversations—moments when the stakes are high, emotions run strong and op­­­­­­­inions differ. And you cannot master crucial conversations without a high degree of emotional intelligence (EQ).

With a mastery of conflict being so critical to your success, it’s no wonder that, among the million-plus people that TalentSmart has tested, more than 90% of top performers have high EQs.

So how can you use emotional intelligence to master crucial conversations? There are five common mistakes you must avoid, and five alternative strategies you can follow that will take you down the right path.

Mistake #1: Being Brutally Honest

Read more…

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LeRoy C. Merritt Humanitarian Fund

Advocacy | Intellectual Freedom | Humanitarian Aid

The LeRoy C. Merritt Humanitarian Fund supports librarians who are facing financial difficulty due to discrimination or because they have taken a stand in support of intellectual freedom. In this video, trustees describe the fund, and why it’s needed. (2008)

Q&A: How do I switch from corporate library work to public library work?

Career advice | Professional Development | Mentoring

by Ellen Mehling | January 11, 2018

Q: When I attended library school a decade ago, it was with the intention of working in a public library, but I got drawn into corporate work as a metadata specialist. The work was interesting, the salary was good, and I had loans to pay off. Mission accomplished, I’d like to get back to my original intention. However, I’ve advanced far enough in my corporate career that I suspect my resume is a turn-off for most library hiring managers and have gained little traction in my applications. I’ve considered deeply the step back in pay and seniority I’d have to take, and I’m willing. What can I do to make myself a more attractive candidate?

A: I’d start by examining a large number of public library job postings that interest you, and compare your existing skills and experience to what employers are requesting. Consider which public library-related skills and experience are conveyed clearly by your resume, which ones will need some explanation from you, and which you don’t yet have.

For the ones that require explanation, remember that you are competing for jobs with others that clearly have the experience the employers want and you’ll have to convince the reader of your application documents to contact you for an interview – connect the dots for the hiring manager, make it very clear how your past experience and existing skills would translate or transfer to the new venue. Hiring managers may be skeptical about your suitability based on your past experience; you’ll have to overcome that and be very persuasive in your cover letter in order to get a chance to interview, and be able to explain clearly why you feel you’re a strong candidate in the interview. Read more…

 

Q&A: How do I move from a public library to an academic library with no academic library experience?

Library careers | Academic libraries | Career Advice

by Susanne Markgren | January 23, 2018

Q: I need your advice. I have nine years experience in public libraries. I completed my Library Science Degree while working full time. It has been a year since my graduation and I am itching to work in academic libraries. Before library school, I always thought I would end up working in public libraries, however since I have been exposed to all the available options —  that has changed.

I enjoy working in public libraries but want to explore academic libraries and I think it is a better fit for my skills. For the past year I have been applying to academic institutions for entry level positions but to date have received no call backs. How do I move from a public library to an academic library with no academic library experience, because most academic vacancies require at least one year experience in an academic environment. Any advice on how I can make myself more employable without having the necessary working experience would be most appreciated.

 

A: This is a common question, and moving from one type of library to another can be a difficult maneuver, but isn’t impossible. And advice about switching from one type of library to another can be helpful, no matter what type of library. As Ellen said in a previous Q&A, “You’ll need a compelling answer to the question ‘Why are you seeking to make the switch from A to B?’”

Here are a few (other) suggestions:

  1. Revise your application materials. Look at academic librarian resumes to see how they are formatted and organized. Use the job description to emphasize the aspects of your experience and skills to best match the top job requirements — in both your resume and cover letter.
  2. Don’t hide the elephant in the room, use your public library experience to your advantage, to make you a unique candidate. Mention in your cover letter how your years working in public libraries will make you an excellent academic librarian – and use examples. Do you work with diverse populations, or a specific ethnic group? Do you have experience with programming, teaching, reference work, access services, systems, collection development? Do you work with high school students? Do you have unique customer service or language expertise? Be specific in your language and the tools you’ve used in your work.

Read more…

Get Into Learning Mode for Better Library Leadership | Leading from the Library

Leadership | Librarians | Professional development | Continuing education

by Steven Bell | October 26, 2017

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Telling library leaders that leadership is a constant process of learning is good advice but of minimal help to busy leaders with little time for learning, whether formal or informal. That is why a commitment to a growth mindset may be a leader’s best strategy for continuous improvement.

A foundational premise of Leading From the Library is that good leadership results from a commitment to constant learning. Whether you think leaders are born or made, the job involves a degree of complexity that requires constant attention to progress and adaptation to a rapidly changing workplace. This column has explored multiple vehicles for leadership education, from leadership development programs to studying lessons of great (and flawed) leaders. I hope that Leading From the Library is one of your go-to resources for learning about leadership, but there are dozens of good leadership blogs, newsletters, and Twitter feeds at your disposal. That there are so many good but competing resources points to the big challenge: Where do leaders find the time to develop their leadership skills and how do they develop a smart strategy for keeping up, one that allows for maximum learning in minimal time? The best are able to rigorously motivate themselves to pursue continuous learning despite time and distraction obstacles. Read more…

Simple Ways to Spot Unknown Unknowns

Entrepreneurship | Career Advice | Professional Development

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  Howard George/Getty Images

Leaders face complex and uncertain situations every day: What will sales be like next year? Will our new product succeed? What will the competition do? But the most challenging circumstances are often completely unexpected, because we never even knew to look for them. (In the parlance of Donald Rumsfeld, the former U.S. secretary of defense, they’re the unknown unknowns).

After I finished my master’s degree, for instance, I was planning on a career in academia. I applied to several doctoral programs, and wondered which I’d get into. The answer: none.

I simply hadn’t realized that the exact quality that made me an ideal candidate earlier in my academic career — a “Renaissance person” who was interested in many disciplines — made me anathema to doctoral admissions committees, which were seeking hyper-specialized applicants. I didn’t know how the game was played, so I was rejected everywhere. The experience taught me an important lesson: I needed to better anticipate my blind spots. But how? Read more…

 

7 Things That Make Great Bosses Unforgettable

Leadership | Management | Supervision |Workplace

Dr. Travis Bradberry | May 24, 2017

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Six times Google has topped Fortune magazine’s list of the 100 Best Companies to Work For. Most people assume that Google tops the list because of their great benefits and all of the fun and perks that they pack into the Googleplex. But that’s just part of the equation.

Google knows that people don’t leave companies; they leave bosses. But unlike most companies, who wait around hoping for the right bosses to come along, Google builds each Googler the boss of their dreams.

Their people analytics team starts by researching the qualities that make managers great at Google. These managers aren’t just high performers, they receive high marks for their leadership from the people that report to them. They’re the managers everyone wants to work for.

Next Google built a training program that teaches every manager how to embrace these qualities. Once managers complete the program, Google measures their behavior to ensure that they’re making improvements and morphing into managers that Googlers want to work for.

Google is building bosses that are so good, they’re unforgettable. And why do they do it? In the words of Laszlo Bock, Google’s SVP of People Operations, “Our best managers have teams that perform better, are retained better, are happier — they do everything better.” Read more…