Communication | Office politics | Conflict Management
by Travis Bradberry | April 29, 2015
Between the two of us, we’ve spent 50 years studying what makes people successful at work. A persistent finding in both of our research is that your ability to handle moments of conflict has a massive impact on your success.
How you handle conflict determines the amount of trust, respect, and connection you have with your colleagues.
Conflict typically boils down to crucial conversations—moments when the stakes are high, emotions run strong and opinions differ. And you cannot master crucial conversations without a high degree of emotional intelligence (EQ).
With a mastery of conflict being so critical to your success, it’s no wonder that, among the million-plus people that TalentSmart has tested, more than 90% of top performers have high EQs.
So how can you use emotional intelligence to master crucial conversations? There are five common mistakes you must avoid, and five alternative strategies you can follow that will take you down the right path.
Mistake #1: Being Brutally Honest
Advocacy | Intellectual Freedom | Humanitarian Aid
The LeRoy C. Merritt Humanitarian Fund supports librarians who are facing financial difficulty due to discrimination or because they have taken a stand in support of intellectual freedom. In this video, trustees describe the fund, and why it’s needed. (2008)
Career advice | Professional Development | Mentoring
by Ellen Mehling | January 11, 2018
Q: When I attended library school a decade ago, it was with the intention of working in a public library, but I got drawn into corporate work as a metadata specialist. The work was interesting, the salary was good, and I had loans to pay off. Mission accomplished, I’d like to get back to my original intention. However, I’ve advanced far enough in my corporate career that I suspect my resume is a turn-off for most library hiring managers and have gained little traction in my applications. I’ve considered deeply the step back in pay and seniority I’d have to take, and I’m willing. What can I do to make myself a more attractive candidate?
A: I’d start by examining a large number of public library job postings that interest you, and compare your existing skills and experience to what employers are requesting. Consider which public library-related skills and experience are conveyed clearly by your resume, which ones will need some explanation from you, and which you don’t yet have.
For the ones that require explanation, remember that you are competing for jobs with others that clearly have the experience the employers want and you’ll have to convince the reader of your application documents to contact you for an interview – connect the dots for the hiring manager, make it very clear how your past experience and existing skills would translate or transfer to the new venue. Hiring managers may be skeptical about your suitability based on your past experience; you’ll have to overcome that and be very persuasive in your cover letter in order to get a chance to interview, and be able to explain clearly why you feel you’re a strong candidate in the interview. Read more…
Leadership | Career advice |Professional development | Workplace | Success
by Gwen Moran | January 2, 2018
Virtually every office has one: that employee who is the go-to contact and seems to knows everything and everyone. The office can’t run without her. No one wants to think about what would happen if he ever left.
Being such a critical part of the team has a number of benefits, including a measure of job security. But those indispensable team members don’t get just that way through arbitrary means. If you want to join their ranks, here are seven ways to get there.
Channel Elite Athletes
Elite athletes are constantly trying to improve their performance. They fine-tune the details that allow them to compete at the highest level—and that practice holds some valuable lessons for people who are trying to become exceptional at their jobs, says Porter Braswell, cofounder and CEO of Jopwell, a technology platform that helps black, Latino, and Native American students and professionals unlock opportunities for career advancement.
“What I mean by that is not the ability to run fast, jump high, and all the other physical attributes that come with being an athlete. But more of the tactical, being a good teammate, communicating well, knowing how to work hard, being disciplined, being able to multitask—all the things that come with that athletic mind-set. Competing: That’s the mind-set one has to be in before I believe they can perform well,” Braswell says. Read more…
Library careers | Academic libraries | Career Advice
by Susanne Markgren | January 23, 2018
Q: I need your advice. I have nine years experience in public libraries. I completed my Library Science Degree while working full time. It has been a year since my graduation and I am itching to work in academic libraries. Before library school, I always thought I would end up working in public libraries, however since I have been exposed to all the available options — that has changed.
I enjoy working in public libraries but want to explore academic libraries and I think it is a better fit for my skills. For the past year I have been applying to academic institutions for entry level positions but to date have received no call backs. How do I move from a public library to an academic library with no academic library experience, because most academic vacancies require at least one year experience in an academic environment. Any advice on how I can make myself more employable without having the necessary working experience would be most appreciated.
A: This is a common question, and moving from one type of library to another can be a difficult maneuver, but isn’t impossible. And advice about switching from one type of library to another can be helpful, no matter what type of library. As Ellen said in a previous Q&A, “You’ll need a compelling answer to the question ‘Why are you seeking to make the switch from A to B?’”
Here are a few (other) suggestions:
- Revise your application materials. Look at academic librarian resumes to see how they are formatted and organized. Use the job description to emphasize the aspects of your experience and skills to best match the top job requirements — in both your resume and cover letter.
- Don’t hide the elephant in the room, use your public library experience to your advantage, to make you a unique candidate. Mention in your cover letter how your years working in public libraries will make you an excellent academic librarian – and use examples. Do you work with diverse populations, or a specific ethnic group? Do you have experience with programming, teaching, reference work, access services, systems, collection development? Do you work with high school students? Do you have unique customer service or language expertise? Be specific in your language and the tools you’ve used in your work.
Conferences | Networking | Career advice
Conferences provide excellent business opportunities if you know how to network effectively. At a conference with dozens or hundreds of people, it’s difficult to know where to start. Go in with the intention of making several meaningful connections instead of trying to meet every person or impress the big names. When you leave the conference, you’ll have a list of people with whom you can continue building strong business relationships.
Have concrete goals in mind. You can’t talk to everyone at a conference, so it’s a good idea to go in knowing what you want to get out of it. Do you hope to find an “in” that will eventually lead to a job offer? Do you want to garner more business for your company? Perhaps you simply want to meet people in your line of work and foster a deeper connection with others in your industry.
- Your goals will influence which panels you attend and which people you seek to meet. Instead of just going with the flow, plan out your time so you’re utilizing each hour to work toward your goals.
- Remember that you’ll be more successful if you’re open to other people’s pitches instead of just trying to push your own agenda on people. Getting to know people is a good goal in and of itself, since it leads to long-term relationships that just don’t happen if you’re tossing out as many business cards as possible without taking time to have real conversations.
Leadership | Librarians | Professional development | Continuing education
by Steven Bell | October 26, 2017
Telling library leaders that leadership is a constant process of learning is good advice but of minimal help to busy leaders with little time for learning, whether formal or informal. That is why a commitment to a growth mindset may be a leader’s best strategy for continuous improvement.
A foundational premise of Leading From the Library is that good leadership results from a commitment to constant learning. Whether you think leaders are born or made, the job involves a degree of complexity that requires constant attention to progress and adaptation to a rapidly changing workplace. This column has explored multiple vehicles for leadership education, from leadership development programs to studying lessons of great (and flawed) leaders. I hope that Leading From the Library is one of your go-to resources for learning about leadership, but there are dozens of good leadership blogs, newsletters, and Twitter feeds at your disposal. That there are so many good but competing resources points to the big challenge: Where do leaders find the time to develop their leadership skills and how do they develop a smart strategy for keeping up, one that allows for maximum learning in minimal time? The best are able to rigorously motivate themselves to pursue continuous learning despite time and distraction obstacles. Read more…