Are We In The DIY Era? Helping patrons help themselves – The Ubiquitous Librarian – The Chronicle of Higher Education.
October 13, 2011, 5:20 pm
UCSB’s Ole checking out some books
A core theme I see in LibQUAL+ data is that most libraries do pretty well in the service dimension, but when it comes to enabling users to help themselves their perceptions are typically much lower.
When you put all the numbers together the narrative goes something like this:
You’re pretty good at helping me, thanks, but I’d really prefer to do more things by myself—and by the way, you don’t make that very easy for me.
But is this changing? Over the past several months (years?) a common theme seems to popping up everywhere: self-service. A few examples:
- Unmediated Holds (and eventually ILL)