Home » Customer Service » How nice people can master conflict | LinkedIn

How nice people can master conflict | LinkedIn

Workplace | Communication | Career advice

by Travis Bradberry | LinkedIn Influencer | 03-20-16

When you’re a nice person, conflict can be a real challenge. Not that mean people are any better at conflict; they just enjoy it more.

New research from Columbia University shows that how you handle conflict can make or break your career. The researchers measured something scientifically that many of us have seen firsthand—people who are too aggressive in conflict situations harm their performance by upsetting and alienating their peers, while people who are too passive at handling conflict hinder their ability to reach their goals.

The secret to effective handling of conflict is assertiveness—that delicate place where you get your needs met without bullying the other person into submission. Assertive people strike a careful balance between passivity and aggression (that is, they never lean too far in either direction).

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