Why We Struggle to Communicate (and How to Fix It)

 

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“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw

Dr. Travis Bradberry

Coauthor Emotional Intelligence 2.0 & President at TalentSmart

When it comes to communication, we all tend to think we’re pretty good at it. Truth is, even those of us who are good communicators aren’t nearly as good as we think we are. This overestimation of our ability to communicate is magnified when interacting with people we know well.

Researchers at the University of Chicago Booth School of Business put this theory to the test and what they discovered is startling. In the study, the researchers paired subjects with people they knew well and then again with people they’d never met. The researchers discovered that people who knew each other well understood each other no better than people who’d just met! Even worse, participants frequently overestimated their ability to communicate, and this was more pronounced with people they knew well.

“Our problem in communicating with friends is that we have an illusion of insight,” said study co-author Nicholas Epley. “Getting close to someone appears to create the illusion of understanding more than actual understanding.”

Read more…

Three Questions to Ask and Answer Every Day | Leading from the Library

Steven BellFinding fulfillment in the workplace is no easy task. Leaders and library workers should routinely ask three questions to create the library environment they and their colleagues will want to come to every day.

Libraries should be great places to work. We provide our communities with essential services that help them maximize their potential as learners, workers, parents, citizens, and whatever else they desire. The library is the place where great discoveries and life-changing revelations can happen every day. Most libraries offer respectable working conditions. So why do library workers and their leaders, often pointing fingers at each other, ask why their workplace is so toxic? Our libraries should be amazing places to work. It demoralizes staff and leaders alike when there is discontent and dysfunction. Whether it’s bullying, annoying coworkers, or feeling ignored or unappreciated, library workers can become cynical, disillusioned, and angry about their work environment. Like a nasty virus, the toxicity spreads and envelops the organization. Leaders at every level in the library must make it their responsibility to create the climate that supports a workplace where we all want to be.

THREE QUESTIONS TO ASK

Library workers at all levels in the organization know it’s a challenge to create the right environment where everyone is working as one in achieving a clearly articulated vision. It’s up to library leaders to share that vision in a compelling way. What can the rest of us do to contribute to the culture and working environment that enables us to create the library where we all want to work? I’m going to answer that question by sharing three questions that every library worker should ask of themselves each day:

  • Am I thinking like an owner?
  • What did I do to make our director or dean look good?
  • How did I make a difference for our community?

Here is why I think all three can help us unite as a staff to develop a truly engaging library work culture.  Read more…

How to Communicate Effectively at Work [INFOGRAPHIC]

communicate-effectively

Communication is the basis of every company – needless to say, if communication isn’t optimum, you will fail in more ways than one. If you are in the driver seat of your company, make sure your work on your communication skills to avoid misunderstandings that can damage not only your brand, but the working atmosphere as well.

Corporate psychology firm Davitt has put together this infographic, rounding up the best tips to be effective in the way you communicate.

Communication is the basis of every company – needless to say, if communication isn’t optimum, you will fail in more ways than one. If you are in the driver seat of your company, make sure your work on your communication skills to avoid misunderstandings that can damage not only your brand, but the working atmosphere as well.

Corporate psychology firm Davitt has put together this infographic, rounding up the best tips to be effective in the way you communicate. Read more…

Better Together: The Cohort Model of Professional Development

By April Witteveen on December 3, 2015

Higher ed is changing fast right now, and so is librarianship. Traditional in-person library and information science (LIS) education provided students with a robust network of peers for support. Over the last couple of decades, however, trends in higher education have reduced that automatic peer group—not only asynchronous online courses but also “unbundling,” in which students take classes at their own pace and from a variety of institutions. Postgraduate professional development opportunities, ranging from one-day conferences to workshops to certificate programs, were already more isolated, and these, too, have felt the further distancing impact of the digital shift. In addition, the proliferation of new competencies in librarianship can mean that a given librarian’s coworkers may have few if any points of overlap with what they do every day or need to learn—especially if they’re the sole representative on staff of a new library function.

Fortunately, there’s a movement afoot offering learners increased peer support without forgoing the benefits of self-directed and distance learning. Back in 2004, in a College Quarterly article titled “Cohort Based Learning: Application to Learning Organizations and Student Academic Success,” Kristine Fenning defined the term, noting that a paradigm shift toward learning communities, particularly those supported by a cohort-based framework, was under way. The cohort model has gained significant traction in higher ed. Cohorts are also growing in popularity across the LIS field, creating new venues for professional development and project management at multiple points in career paths, from MLS graduates just starting out to seasoned library leaders.

How it works

A cohort is a group of learners who share common learning experiences in order to build a stable, ongoing professional community. A cohort-based model, Fenning writes, results in a positive feeling toward the subject matter and learning becomes more meaningful. The social environment of a cohort is “the key to preventing isolation [on] the learning journey.”

Read more…

Advice for First Generation LIS Students Posted on September 15, 2015 by CHRISTINA CZUHAJEWSKI

Image of woman's face with the Parks and Rec quote "“I’m going to tell you a secret about everyone else’s job: No one knows what they’re doing. Deep down, everyone is just faking it until they figure it out. And you will, too, because you are awesome and everyone else sucks.”

via Parks and Recreation and Reddit

I come from a family that doesn’t have work email, retirement stocks, or salaries. My parents and siblings, my “people,” are name tag and hairnet people. Clock-out for your lunch break people. With four older siblings, I was the first to graduate high school and then the first in my family to go to college. Now, as I finish my last year of graduate school, I continue to reconcile the distance between my “working poor” upbringing with my professional future.

It’s a terrifying and privileged distance, to be a first-generation college student. The distance started long before college or grad school. In grade school, I was aware of all my selves: my school self, my home self, my true self. For me, the library was a refuge for that true self. It was the sweet spot, where I could admit to not knowing and begin to explore communities of ideas. I imagine leagues of first-generation librarians who hold this same kernel of an experience at the center of their professional story.

Two of my favorite librarians, Cecily Walker (@skeskali) and Sarah Crissinger (@SarahCrissinger), have done a better job discussing Bridging the Experience Gap for first-generation librarians, organizing a first gen #L1S Twitter conversation, and highlighting the importance of first gen discussions in the profession. You should go read those things. What I want to offer, are just a few notes for my fellow first-generation college students, as we navigate library school and prepare for the profession together. Read more…